Terms of Service
요약(한국어): 메이티는 함께 살 만한 사람들을 연결해 주는 서비스이며, 임대 계약은 항상 당사자 사이의 일입니다. 만 18세 이상만 이용할 수 있고, 신고된 콘텐츠와 악성 사용자는 24시간 안에 검토해 조치합니다. 메이티는 무료이고 결제를 받지 않으므로 환불할 금액이 없습니다. 방을 올리는 분은 HDB·URA 규정을, 부동산 에이전트라면 CEA 광고 규정도 지켜야 합니다. 아래 영어 원문이 효력을 가집니다.
Matey introduces people who might live well together. We host the listings and the conversations; the housing agreement itself is always between you and the other person.
Who you are agreeing with
Matey is operated by Sweat Keyboard Solution. Creating an account means you accept these terms and our Privacy Policy. If you do not accept them, do not create an account — you can still browse rooms as a guest.
You must be 18 or older
Renting a room is a contract, so Matey is for adults only. You confirm you are at least 18 when you sign up. Accounts we find to belong to minors are removed.
Your account is yours to keep secure
Use a real email address you control and keep your password to yourself. Everything done from your account is treated as done by you. Tell us at support@mateyhq.com if you think someone else has access.
What you post stays yours
Your listings, photos, profile, messages, community posts and comments, and household notices remain your content. You give us only the permission we need to run the service: to store your content, and to show it to the people it is meant for — anyone browsing rooms, signed-in users reading Community, and the people in your conversations and your household. We do not sell it, license it onward, or use it in advertising.
What you may not post
No fake or duplicate listings, no rooms you have no right to let, no discrimination or harassment, no sexual content, no scams or off-platform payment tricks, no impersonation, no photos you do not have the right to use, and nothing illegal where the room is. The Community Rules spell this out and are part of these terms.
If you post a room
You confirm that you have the right to let it and that the listing follows the rules that apply to it, including HDB and URA rules on minimum rental periods and on how many people may live in a flat. If you are a property agent, you must also follow the Council for Estate Agencies' rules for advertisements, which include showing your name, your registration number, and your agency's name and licence number. Some listings are posted by our team on behalf of an agent or owner who asked us to; those show the agent's details in the same way.
Zero tolerance for objectionable content and abusive users
There is no tolerance here for objectionable content or for abusive users. Every listing, conversation, community post and comment, and household notice has a Report action, and you can block the person behind a listing, a conversation, or a community post or comment at any time. We read every report and act on it within 24 hours of receiving it: content that breaks the rules is removed, and the person who posted it loses their account. In serious cases — threats, scams, sexual content, anything aimed at a minor — that happens immediately and without notice, and we may suspend an account while we look into it. Someone ejected for abuse is not welcome back under a new account.
We do not vet listings, people, or prices
We do not inspect rooms or check who people are, and the details on a listing — including an agent's registration details — are shown as the poster gave them. Match stars are a compatibility estimate from what people tell us about themselves, not a recommendation or a guarantee. Meet in person, view the room, and check documents before you pay anyone anything. Never send a deposit to someone you have not met.
The agreement is between you and the other person
Matey is not a landlord, agent, guarantor or party to your tenancy. We do not handle rent or deposits. The household ledger is a record you keep of what you have paid each other outside the app; no money moves through Matey. Disputes about a room, a deposit or a tenancy are between the people in them, and local tenancy law applies to them, not these terms.
Fees and refunds
Matey is free to use. There are no paid features, subscriptions or in-app purchases, and we never take a payment from you, so there is nothing to refund. If we ever add a paid feature, its price, what it includes and how refunds work will be shown before you can buy it, and nothing will be charged without your clear agreement; a purchase made through the App Store would be refunded through Apple.
Limits of our responsibility
As far as the law allows, we are not responsible for loss that comes from a tenancy, a listing, a viewing or dealings between users, or for indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow to be limited.
Availability and changes
The service is provided as it is, and can change or be interrupted. We will give notice in the app before a change that materially reduces what you get. Continuing to use Matey after a change to these terms means you accept the new version.
Ending your account
You can delete your account at any time from the Profile tab. Deletion removes your account and the records tied to it — profile, listings and the photos you uploaded, saved rooms, your messages and the conversations you started, community posts, comments and likes, household memberships and notices, and your blocks. It cannot be undone. Some records are shared with other people and are handled differently — the other side of a conversation someone else started, a report somebody else filed about you, and entries in a shared household ledger. The Privacy Policy says what happens to each, and why, under "How long we keep it".
Governing law
These terms are governed by the laws of Singapore. Nothing here removes rights you have under consumer law that cannot be waived by agreement.
Contact
Questions, complaints and legal notices: support@mateyhq.com.