Support
한국어 요약: 문의는 아래 이메일로 보내 주세요. 비밀번호를 잊었다면 로그인 화면의 "비밀번호를 잊으셨나요?"로 재설정 메일을 받을 수 있습니다. 계정 삭제는 앱의 프로필 탭에서, 올린 방 삭제는 내 방 탭(또는 프로필 > 내 방 관리·삭제)에서 직접 할 수 있습니다. 신고는 매물·대화·커뮤니티 글과 댓글·가구 공지에서, 차단은 매물·대화·커뮤니티에서 할 수 있고, 신고는 24시간 안에 검토합니다.
Contact
Questions, problems, data requests: support@mateyhq.com. We reply as soon as we can.
Forgot your password
On the sign-in screen, tap Forgot your password? and enter your email. We send a link that opens in your browser, where you choose a new password; then sign in with it in the app. The link works once and expires after a short time — if it has, ask for a new one.
Remove a room you posted
Open the My rooms tab (or Profile > Manage or delete your rooms), tap … next to the room, then Delete this room. The room disappears for everyone straight away, upcoming viewings for it are cancelled, and your conversations about it stay so you can wrap up.
Delete your account
You can do it yourself, any time, inside the app:
- Open the Profile tab.
- Tap Delete account and confirm.
This removes your account and the records tied to it, including the photos you uploaded. It cannot be undone. Details, including the two things that are kept, are in the Privacy Policy.
Report a listing or a person
Every listing, conversation, community post and comment, and household notice has a Report action; reports are private and the other person is never told who reported them. You can also block anyone: their rooms and posts disappear for you, and they can no longer message you or arrange a viewing with you. Unblock any time in Profile > Blocked people. We review reports within 24 hours.
If something is urgent or the in-app Report is not working, email support@mateyhq.com.
A housemate listed without their consent
If you are described on a listing and did not agree to it, email us and we will remove the entry — see "Housemates you describe on a listing" in the Privacy Policy.